Six Sigma What It is  How It Affects Human Resources
Ronald D. Snee
K. W. Tunnell Consulting
November 13, 2001
What is Six Sigma ?  
Measure of how well a process is performing
       - Six Sigma process produces 3.4 defects per
         million opportunitIEs
       - Most companIEs are at 3-4 sigma level
Philosophy of reducing defects so we can improve customer satisfaction and reduce costs
Business Strategy that increases process performance resulting in enhanced customer satisfaction and improved bottom line ($$).  
What is Six Sigma?

Improvement
Breakthrough
Systematic, Focused ApprOAch
Right Projects - Linked to     Business GOAls
Right People
- Selected & Trained
Project Management
- Management RevIEws
Sustaining Gains
- Identify New Projects
Right Results
- Process & Financial($$)

Process Thinking
Process Variation
Facts, Figures, Data
Define, Measure, Analyze, Improve, Control
8 Key Tools
      - Linked and Sequenced
Statistical Tools
minitab
Critical Few Variables

Six Sigma Improvement  Strategy
Phase 0:   Process Definition
Phase I:    Process Measurement
Phase II:   Process Analysis
Phase III:  Process Improvement
Phase IV:  Process Control

8 Key Six Sigma Tools
Maps and Metrics
Cause and Effect Matrix
Gage R&R Study
CapaBIlity Analysis
Failure Mode and Effects Analysis
Multi-Vari Analysis
Design of Experiments
Control Plans including Statistical Process Control
Advanced tools are used as needed to speed up improvement