Table of Contents Introduction to Program Six Sigma Story Overview of the “DMAIC” Model – Case Study TEAM Practice 3 - 8 9 - 40 42 - 106 108 - 152 Introduction to Program Comfort Issues Breaks Lunch Pagers/Cell Phones/Messages Other ... Participant Learning Materials Your Participant Guide is your note taking and activity tool for today This PG is easy to follow, because it replicates the instructor’s overhead slides Note the Table of Contents in the front of this guide, which gives you a basic “agenda” of the program’s content and flow The Memory Jogger is a handy reference tool that describes various analysis tools Tell Us about You ... Your statistics Who you are What you hope to contribute What you hope to gain What experiences or exposure have you had around Six Sigma? 30-second time limit! Program Agenda Introduction to the Program: The Six Sigma Story OvervIEw of the DMAIC Model within the Context of a Case Example The DMAIC Model and Process Improvement ROAdmap