Why Does GE Need A Quality Initiative?
GE Raising The Bar
New GOAl to be “Best in the World” vs. #1 or #2
Customers are Expecting More, we Must Deliver
“Ship-and-fix” ApprOAch no Longer Tolerated in the Market
Aim to Speed Past Traditional Competitors in 5 Years
GOAl Consistent with Reduced Total Costs

We Must Acknowledge Our VulneraBIlitIEs
Poor Quality That Impacts Customers
Problems with NPI
Too High Internal Costs

Why “Six Sigma”?
Proven Successful in “Quality-Demanding” IndustrIEs e.g.,
    Motorola, Texas Instruments (many process steps in serIEs)

Proven Method to Reduce Costs

Highly Quantitative Method – ScIEnce and Logic Instead of Gut Feel

Includes Manufacturing & Service (close to customer) and Provides Bridge to Design for Quality Concepts

Has Support and Commitment of Top Management