References
• Harry, M.J., and Schroeder, R., Six Sigma: The
Breakthrough Management Strategy Revolutionalizing the
World’s Top Corporations, New York: Doubleday, 1999
• Pyzedek, The Six Sigma Handbook: A Completer Guide
for Greenbelts, Blackbelts, and Managers at All Levels,
New York: McGraw-Hill, 2001
• Montgomery, D.C., Beyond Six Sigma, Quality and
ReliaBIlity Engineering International, 17(4), iii-iv, 2001
• Goh, T.N., The role of statistical design of experiments in
Six Sigma: perspectives of a practitioner, Quality
Engineering, 14, 2001
Outline
• The literal “Six Sigma”
• Six Sigma for performance calibration
• Six Sigma as framework for quality
• Six Sigma professionals
• Six Sigma applications
• Potential and limitations of Six Sigma