第一章、The progressive abstraction technique generates alternative problem definitions by moving through progressively higher levels of problem abstraction until a satisfactory definition is achieved
第二章、The major advantage is the degree of structure provided the problem solver for systematically examining problem substructures and connections
第三章、The who-what-where-when-why and how questions aid in expanding an individual’s or group’s perspective of a problem or opportunity
第四章、By going through several cycles of the 5Ws/H, alternatives related to the problem/opportunity can be explored exhaustively
第五章、Write a brief statement of the problem to be solved
第六章、Describe what the situation would be like if everything fell apart – absolute catastrophe.
第七章、Describe what the situation would be like if it were ideal.
第八章、With catastrophic at the left of the continuum and ideal at the right, draw a center line.
第九章、List what forces are “tugging” right now in the situation to help make it more ideal and what forces are “tugging” now to make it more catastrophic
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