第一章、Separate billing systems to support prepaid & postpaid, voice & data etc.:
第二章、increases a MSPs total cost of ownership (TCO)
第三章、maintenance, upgrade and operational costs
第四章、…and separate billing and CRM platforms for customer support
第五章、obscured view of the customer base
第六章、inability to offer innovative service and price plan bundles based on:
第七章、business intelligence with respect to customer profiles, behavior and segmentation
第八章、Prepaid-Postpaid Convergence- What’s happening in Asia-Pac?
第九章、Single view of the customer
第十章、AoC and Budget Control
第十一章、Customer empowerment – Self-Care
第十二章、Multiple balances per customer for total flexibility
第十三章、Shared balances between multiple customer
第十四章、Flexible balance policies
第十五章、Multiple replenishment methods via multiple channels
第十六章、Flexible replenishment policies
第十七章、Identification of high-value customers
第十八章、Cross-Sell & Up-Sell Opportunities
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