An Introduction to Six Sigma

99% Good is Not Good Enough
5,000 incorrect surgical procedures each week
20,000 lost articles of mail each hour
No electricity for almost 7 hours each month
Unsafe drinking water for almost 15 minutes each day
Where Does Industry Stand?

Six Sigma Vision
The Vision of Six Sigma is to delight customers by delivering world-class quality products through the achievement of Six Sigma levels of performance in everything we do.
Six Sigma Philosophy
The Philosophy of Six Sigma is to apply a structured, systematic approach to achieve breakthrough improvement across all areas of
our business. 
What’s the Strategy?
Know what’s important to the
 Customer (CTQ’s)

Reduce defects

Center around target

Reduce Variation
Six Sigma Goal
Reduce  Defect  Rate

Improve Product Yield

Improve Customer Satisfaction

Increase Product Profit
What problem we should focus on?
High Defect Rate

Low Product Yield

Long Cycle time

High Downtime

High Maintenance Cost

Bottleneck Step

Poor Process Capability