Total cycle time reduction
A business achieve total customer satissfaction when its workforce
Is trained and empowered to concurrently apply total cycle time reduction tools and qulity improvement tools within cross-functional teams
Embraces a continuous improvement process which supports measurements and rewards consistent with change objectives that adjust to customer needs
Total cycle time
Total ycle time is the actual time that passes from the time a customer expresses a need until the customer’s need is satisfied.
Total cycle time reduction-              a competitive tool
Responsiveness to market and customer needs
Reduced cost
Improved profits
Improved total customer satisfaction
Increases asset utilization
Business evolves over time
At first a good process is established
Buesiness needs gradually change the process.
The changes are not always for the bettter.
Everyone ties to do their best but the process evolves to the current state.
Probably few people have looked at the complete process from start to finish.