Illustrations and Tables xvii
Abbreviations xxiii
Preface xxvi
Chapter 1. The Nature of Six Sigma and Its Connectivity 1
to Other Quality Tools
1.1 Historical Perspective 1
1.2 Why Six Sigma? 4
1.3 Defending Six Sigma 7
1.4 The Definitions of Six Sigma 8
1.5 Increasing the Cp Level to Reach Six Sigma 9
1.6 Definitions of Major Quality Tools and How 10
They Effect Six Sigma
1.7 Mandatory Quality Tools 10
1.8 Quality Function Deployment (QFD) 11
1.8.1 Engineering 11
1.8.2 Management 11
1.8.3 Marketing 12
1.9 Design for Manufacture (DFM) 00
1.10 Design of Experiments (DoE) 00
1.11 Other Quality Tools 20
1.11.1 Process mapping 21
1.11.2 Failure modes and effects analysis (FMEA) 26
1.12 Gauge Repeatability and Reproducibility (GR&R) 29
1.13 Conclusions 30
1.14 References and Bibliography