Table of Contents

Executive Summary 3
Our Understanding 4
Our Solution 5
The Value of Our CapaBIlitIEs 6
The Value of Our Tools 6
Witness System’s eQuality Now and eQuality Producer 6
Our Ongoing Relationship with Florida Power & Light 6
IBM’s Own Learning Transformation Story 6
Response to RFP Questions 6
Pricing 6
Assumptions 6
ClIEnt References and Citations 6
IBM Business Terms and Conditions 6

© Copyright 2004 IBM (unpublished). All rights reserved.
If not otherwise expressly governed by the terms of a written confidentiality agreement executed by the parties, the information presented herein is IBM Confidential information and shall only be disclosed to those employees who have a need to know of its contents, shall not be disclosed to third partIEs or outside Florida Power and Light, and shall not be duplicated, used, or disclosed in whole or in part for any purpose other than to evaluate this proposal for the contemplated business arrangement with IBM without the express written consent of International Business Machines Corporation (IBM). This proposal is valid for 90 days from the date on the cover.