第一章 Performance Management Process Overview
第二章  Why Change?
第三章 Definition of Terms
第四章 State Laws on Performance Management
第五章 Definition of Terms
第六章 State Laws on Performance Management
第七章 Features of the PMP
第八章 Role of Supervisors, Employees and Reviewers in the PMP
第九章 Time Guidelines for the PMP
第十章 Summary of the PMP Form
第十一章  Layout of the Remainder of the Handbook
第十二章  Phase I: Planning
第十三章  Phase II: Coaching
第十四章  Phase III: Review
The PMP is designed to be a year-round partnership between employees and supervisors in the planning, coaching and reviewing of job performance. Unlike previous statewide systems for performance appraisal, the PMP takes into consideration not just employees’ Accountabilities, but also a set of five Behaviors that influence their performance: Customer Service Orientation,Teamwork, Problem-Solving Initiative, Leadership and Observing Work Hours/Using Leave.
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