第一章 Why is PM Important to Business Performance?
第二章 What is PM?
第三章 The PM Cycle
第四章 Effective PM System
第五章 Identification of Individual Performance Measures
第六章 What is Balanced Scorecard?
第七章 Barriers in Strategic Management of Organizational Performance
第八章 How does a Balanced Scorecard Translate Company Strategy into Action?
第九章 Framework of a Balanced Scorecard Performance Measurement System
第十章 Action Required for Implementation of an Effective PM
Performance Management is a process for establishing a shared understanding about what is to be achieved, and how it is to be achieved; an approach to managing people which increases the chance of achieving job-related success

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